Archive for the 'Danny Meyer' Category

The road to success is paved with mistakes well handled.

People duck as a natural reflex when something is hurled at them. Similarly, the excellence reflect is a natural reaction to fix something that isn’t right, or to improve something that could be better. The excellence reflex is rooted in instinct and upbringing, and then constantly honed through awareness, caring, and practice. The overarching concern to do the right thing well is something we can’t train for. Either it’s there or it isn’t. So we need to train how to hire for it.

I managed by example, and I had yet to learn how critically important it is to lead by teaching, setting priorities, and holding people accountable.

People will say a lot of great things about your business, and a lot of nasty things as well. Just remember: you’re never as good as the best things they’ll say, and never as bad as the negative ones. Just keep centered, know what you stand for, strive for new goals, and always be decent.

Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.